Belljar...
Terms of use for our website and services.
These Terms of Use (Terms) govern your access to and use of the Belljar website, management interfaces, application programming interfaces (APIs), documentation, and related online properties (collectively, the Site), and your purchase or use of Belljar’s web application firewall (WAF), bot protection, DDoS mitigation, CAPTCHA, managed security, and related products and services (collectively, the Services).
Belljar is an Australian company headquartered in Canberra, Australian Capital Territory. By accessing the Site, creating an account, requesting a quote, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Site or Services.
Where you enter into a separate written agreement with Belljar (such as a master services agreement, order form, or statement of work), that agreement will prevail to the extent of any inconsistency with these Terms in respect of the Services covered by that agreement.
Last updated: May 2026
In these Terms, unless the context requires otherwise:
Our Services come with guarantees that cannot be excluded under the ACL. Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy conferred on you by the ACL or any other applicable law that cannot be excluded, restricted, or modified by agreement.
If you are a Consumer, you are entitled to the benefit of statutory consumer guarantees including that Services will be rendered with due care and skill, be fit for any disclosed purpose, and be supplied within a reasonable time where no time is set. Where Services fail to meet a consumer guarantee, you may be entitled to remedies including repair, resupply, refund, or compensation, depending on the nature of the failure.
Where you acquire Services for business purposes and the Services are not of a kind ordinarily acquired for personal, domestic, or household use or consumption, and the ACL permits limitation of liability, our liability for breach of a non-excludable condition or warranty is limited, at our option, to the resupply of the Services or payment of the cost of having the Services resupplied.
Any express warranty we provide is in addition to your rights under the ACL and does not limit those rights.
You must be at least 18 years of age and have legal capacity to enter a binding contract to use the Site or Services. If you use the Services on behalf of an organisation, you represent and warrant that you have authority to bind that organisation to these Terms.
You agree to:
We may refuse registration, suspend access, or terminate accounts where we reasonably believe information is false, incomplete, misleading, or that account activity poses a security, legal, or operational risk.
Belljar provides cybersecurity products and services including, without limitation, web application firewalls, bot and automated traffic protection, DDoS mitigation, CAPTCHA and spam protection, managed security services, cloud and on-premises integrations, and related support. Specific features, deployment models, service levels, and deliverables may be described in an order form, service description, or separate agreement.
We may modify, update, or discontinue features of the Services from time to time. Where a change materially reduces core functionality of paid Services during a current paid term, we will use reasonable efforts to notify you in advance and, where appropriate, offer a commercially reasonable alternative or adjustment.
Unless expressly agreed in writing, Belljar does not guarantee that the Services will detect, prevent, or mitigate every security threat. Security products reduce risk but cannot eliminate it entirely. You remain responsible for your overall security posture, including backup, patching, access control, and incident response outside the scope of the Services.
You must use the Site and Services lawfully, responsibly, and only for their intended purpose. Without limiting the foregoing, you must not:
We may investigate suspected violations and cooperate with law enforcement or regulatory authorities where required or appropriate.
You are responsible for all activity conducted through your account and for ensuring that your use of the Services complies with these Terms and applicable law. In particular, you must:
We aim to provide reliable, high-availability Services and may publish service level objectives or support terms in a separate schedule or product description. Scheduled maintenance, emergency maintenance, factors outside our reasonable control, and issues arising from your systems, third-party providers, or misconfiguration may affect availability.
Unless otherwise agreed in writing, support is provided during business hours in the Australian Capital Territory, excluding public holidays in the ACT, through the contact channels we designate. Severity-based response targets may apply to paid support plans.
Fees for the Services are as quoted, stated in an order form, or published on our website at the time of purchase. Unless stated otherwise, fees are quoted in Australian dollars and are exclusive of GST. Where GST applies, it will be added to invoices at the prevailing rate.
You must pay invoices by the due date specified. We may charge interest on overdue amounts at the rate permitted under the Interest on Overdue Payments Act 2011 (ACT) or, if that Act does not apply, at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend Services for non-payment after reasonable notice.
Subscription fees may renew automatically for successive terms unless cancelled in accordance with your agreement. Price changes will apply from the next renewal period after notice where required by law or contract.
Belljar and its licensors own all rights, title, and interest in the Site, Services, software, documentation, branding, trade marks, and other materials we provide, except for Customer Data and third-party materials. No rights are granted except as expressly stated in these Terms or a separate agreement.
Subject to payment of applicable fees and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the subscription or service term for your internal business purposes or as otherwise specified in your agreement.
You retain ownership of Customer Data. You grant Belljar a worldwide, royalty-free licence to use, store, reproduce, process, and transmit Customer Data solely to provide, maintain, secure, and improve the Services, comply with law, and enforce these Terms.
If you provide feedback, suggestions, or ideas regarding the Services, you grant us a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or compensation, provided we do not identify you publicly without consent.
Our handling of Personal Information is described in our Legal page. By using the Site or Services, you acknowledge that you have read and understood our privacy practices.
Where you use the Services to process Personal Information of End Users or other individuals, you are responsible for providing any required notices and obtaining any required consents. You instruct Belljar to process Customer Data as necessary to deliver the Services in accordance with these Terms and applicable law.
We implement reasonable technical and organisational measures designed to protect Customer Data. Details regarding data location, retention, subprocessors, and security may be provided on request or in a separate data processing addendum for enterprise customers.
Each party may receive confidential information from the other in connection with the Site or Services. The receiving party must use confidential information only for purposes related to the relationship, protect it using at least reasonable care, and not disclose it except to personnel, contractors, or advisers who need to know and are bound by confidentiality obligations, or as required by law.
Confidentiality obligations do not apply to information that is publicly available without breach, independently developed, rightfully received from a third party without restriction, or required to be disclosed by law after reasonable notice where permitted.
The Site may contain links to third-party websites, integrations, or services. Belljar does not control and is not responsible for third-party content, availability, security practices, or terms. Your use of third-party services is at your own risk and subject to those providers’ terms.
The Services may interoperate with cloud platforms, content delivery networks, identity providers, payment processors, and other third-party systems you configure. You are responsible for your relationships with those providers and for any fees they charge.
To the maximum extent permitted by law, except for any non-excludable rights under the ACL or other applicable law, the Site and Services are provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation, that all threats will be detected or blocked, or that the Services will meet your requirements where those requirements have not been expressly agreed in writing.
You are responsible for evaluating the suitability of the Services for your environment and for implementing complementary security, backup, and business continuity measures.
To the maximum extent permitted by law, Belljar’s total aggregate liability arising out of or in connection with the Site or Services, whether in contract, tort (including negligence), statute, or otherwise, is limited to the greater of:
To the maximum extent permitted by law, Belljar is not liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, revenue, data, goodwill, business interruption, or cost of substitute services, even if advised of the possibility of such loss.
Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be limited under applicable law, including the ACL.
You agree to indemnify, defend, and hold harmless Belljar and its officers, employees, and contractors from and against claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
You may stop using the Site at any time. Paid Services may be cancelled in accordance with your order or agreement. Unless otherwise stated, cancellation takes effect at the end of the current billing period and fees already paid are non-refundable except where required by the ACL or expressly agreed in writing.
We may suspend or terminate access to the Site or Services immediately if:
Upon termination, your right to access the Services ceases. We may delete or de-identify Customer Data after a reasonable retention period, except where retention is required by law or legitimate business purposes such as billing, dispute resolution, or security investigation. You are responsible for exporting Customer Data before termination where export functionality is available.
Provisions that by their nature should survive termination will survive, including those relating to fees owed, intellectual property, confidentiality, privacy, disclaimers, limitation of liability, indemnity, governing law, and dispute resolution.
Neither party is liable for delay or failure to perform obligations (other than payment obligations) to the extent caused by events beyond its reasonable control, including natural disasters, fire, flood, epidemic, war, terrorism, civil unrest, government action, power or telecommunications failure, or widespread third-party infrastructure outage, provided the affected party uses reasonable efforts to mitigate the impact and resume performance.
You consent to receive communications from us electronically, including notices, invoices, and service updates, by email or through the Services. You agree that electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by applicable electronic transactions legislation in Australia, including the Electronic Transactions Act 1999 (Cth) and the Electronic Transactions Act 2001 (ACT).
We may update these Terms from time to time. The current version will be published on this page with an updated “Last updated” date. Where changes materially affect your rights, we will use reasonable efforts to notify registered account holders in advance by email or through the Services. Continued use of the Site or Services after the effective date of updated Terms constitutes acceptance, except where prohibited by law.
If you have a concern or complaint about the Site or Services, please contact us first so we can attempt to resolve the matter promptly and in good faith. We will acknowledge complaints within a reasonable time and work with you toward a fair outcome.
If you are a Consumer and we cannot resolve a dispute, you may contact Access Canberra or the ACT Civil and Administrative Tribunal (ACAT), or seek assistance from the Australian Competition and Consumer Commission (ACCC), depending on the nature of the dispute. Your ACL rights are not limited by our internal complaints process.
Except where prohibited by law (including where a party has a right to seek urgent injunctive relief or to bring a claim in a small claims tribunal), the parties agree to attempt mediation in the Australian Capital Territory before commencing court proceedings in respect of a dispute arising under these Terms.
These Terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia, without regard to conflict of law principles. You submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory and the Federal Court of Australia, and any courts competent to hear appeals from those courts.
If you are a Consumer residing in another State or Territory of Australia, nothing in this clause limits any non-excludable rights you may have under the ACL or the consumer protection laws of your jurisdiction.
If any provision of these Terms is invalid or unenforceable, the remaining provisions remain in full force and effect. Failure to enforce a provision is not a waiver of that provision or any other provision. You must not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, corporate reorganisation, or sale of assets, with notice where required by law.
These Terms, together with any applicable order form, service description, or separate written agreement, constitute the entire agreement between you and Belljar regarding the Site and Services and supersede prior discussions or understandings on the same subject matter, except for any fraudulent misrepresentation.
For questions about these Terms, please contact:
Belljar
PO Box 256, Mawson ACT 2607, Australia
Email: contact@belljar.com